DriveOn

The goal was not just to create a simple website, but a robust transaction system that could serve thousands of customers and handle high monthly turnover of this member portal thanks to dozens of automated actions implemented by us. The system also had to be user-friendly and highly reliable not only for regular users, but also for corporate customers such as a transport company.

Before starting our cooperation, the client encountered several obstacles. The original solution required a huge amount of manual work - all the necessary administration was processed manually, which was unsustainable, slow and prone to errors, even with a low but constantly growing number of users. This hindered the overall expansion of the club and placed a disproportionate burden on the team of administrators. Our task was to fundamentally change this process and bring a maximally automated solution that would make the work of the portal administrators easier and provide an intuitive user environment. The result is a situation where today the DriveOn administrator no longer has to spend days over Excel spreadsheets.

The system we designed and implemented automatically imports and processes data from third parties such as Orlen or the operator, based on which it generates detailed monthly reports. In parallel with saving time, we focused on mechanisms supporting the growth of the entire platform, through the integration of a sophisticated affiliate program. The system automatically pairs unique codes with customer accounts, thanks to which users receive real financial bonuses, which means a stable supply of new members for DriveOn.

Thanks to this efficiency, hundreds of new customers were able to join the club without having to expand the administrative team. Users gained a clear environment where they can immediately see how much they are drawing and what savings their membership brings them. The entire process, from registration to selecting benefits to communicating with the payment gateway, is extremely understandable and fully automated - processing individual payments through the payment gateway and its automatic matching with the order to the immediate issuance and sending of the invoice is possible without the need for manual intervention.

If the client needs advice on anything, intuitive user support is available. Other pillars of the portal are integrated communication channels that automatically and efficiently process requests and deliver key information directly to customers. Thanks to this immediate response and smoothness of the entire process, clients receive answers without unnecessary waiting, which significantly increases their satisfaction and trust in the services offered. Administrators not only have an effective tool for customer management in their hands, but also an immediate overview of the economic condition of the entire project thanks to these key functions:

Automation of third-party reports

The system processes third-party data and subsequently generates monthly reports without the need for manual rewriting of data.

Comprehensive membership and benefits management

Users simply submit requests for selected services, such as fuel cards or mobile tariffs, in the portal. The system automatically directs these requests to administrators, monitors withdrawal limits, service validity, and withdrawal authorization.

Automatic invoicing and payment matching

Based on the actual use of services, the system automatically issues accounting documents for thousands of transactions, sends them out, prompts users to make payments, and then generates invoices after payment.

Advanced Affiliate Program

A marketing tool for community growth that allows administrators to generate unique codes for users. They then use them to obtain benefits, while the system automatically tracks statistics and credits the corresponding points to the loyalty system.

Customer Management

An efficient interface for administrators that allows for quick management of thousands of client accounts, resolution of requests, and oversight of the history of use of services by individual members.

Intelligent communication module

The system ensures automated communication with customers – from emails and SMS messages to notifications about the status of services to payment reminders, which significantly saves customer support time.

Financial reporting and statistics

Generation of detailed accounting reports and statistics in real time. The client has an immediate overview of monthly turnover, margins and profitability of individual benefits.

By implementing our solution, we freed the client from administration and enabled him to move his business to previously unimaginable dimensions. We automated dozens of tasks, ensured accuracy in billing high turnover and provided end users with a modern and clear portal that flawlessly serves thousands of active members every day.